ca-pub-6066527010206160

CUSTOMER CARE

Store Policy

Terms and Conditions

Tanks and larger items may have a extra delivery fee depending on your area-an may take longer to post as these will be most likely made to order. we will contact with delivery quote if needed.

 

Christmas period we are unable to deliver after the 19th of December. Deliveries will restart on 2nd of January On wards.

 

When placing an order you will be agreeing to the terms and conditions of Tropical Fish By Post. Our aim was to make our T&C clear and easy to understand.  They are quite detailed but if you have any other inquiries please email us at raymondjohn1986@hotmail.co.uk

PLACING AN ORDER

Delivery Agreements For Website & Delivery's Orders of livestock & Fish.

Livestock and products.

Northern Ireland-  Posted between the days Mon - Wed

 or

as when Quota of Orders are reached for personal Delivery

ps contact us..

Doa Allowed on Fish by This personal Method of delivery.

 

NI Customers can also op for Royal Mail Next Day By 1pm Delivery At Your Own Risk if there is any delays past the 1pm dead line set by the postal service we will not be held reliable for any doa nor postage costs, we will ensure the livestock or fish is packaged and posted in the best possible way we can do so to last as long as possible within the postage costs available.

fish are posted with just enough water and mostly oxygen to survive there transit to you. Corals may have very little water an snails may have wet paper for posting.

Ireland Customers can choice An-post Express Delivery At Your Own Risk.

We will cover any doa of livestock and fish received the next day after posted,

Any delay after the the next day we will not cover any doa.

we will package and post your livestock as best we can to ensure the best possible service, tho any delay past the 24 hour period that may cause doa we can not be liable due not of our fault. 

 

Uk Mainland,Scotland,Isle of Man and International Orders Will Run As They Where Tho No Doa Allowance will Be allowed by us at any stage due to further to travel.

Fish delivery's are only sent out on the delivery day only which you agree if you give poir notice,if you dont agree a day for delivery within 24hours after checkout we will send the parcel out. please make sure a person is in to collect as failure to be there for your fish will lead to death an we will not consider refunds.

 

You Should receive a confirmation email once your order is dispatched and in transit if made by website.

 

For next day delivery you must have sent the order by 12 noon. parcel will be sent out if suitable to do so,any orders from wed 12 noon to sun will be sent out on the days mon-wed following.

 

You Must select the collect postal option in the check out.

Any livestock ordered with the products option we will phone to collect further postage payment or cancel your order to further notice.

 

Our couriers mainly royal mail and an post should deliver to you before 1pm or and 6pm the next day in NI,England,Scotland,wales,isle of man and Ireland.

Island like the isle of wright and isle of man an some scotland island may take a extra day to arrive ,we will pack to the best we can to allow this extra time.

 

Ireland delivery's may take up to 6pm the next day.delays may be possible an we are not liable for this,your package will be packed and postage for next day delivery by express post when requested.

 

 WE NOW ONLY OFFER DOA FOR NI AND IRELAND WHEN YOUR ITEMS OUR DELIVERED WITHIN THE TIME FRAME- NOT WHEN OR IF THEY GOT DELAYED BY NO FAULT OF OUR OWN.

 

POSTAGE & PACKING

depends of the weight of your order,which is added up in the checkout.

Fee delivery on livestock on most orders over £75.

 

Note: In the unusual circumstance that your order is late, we are not able to make refunds on carriage or livestock. Our carriers do their best to get the packages out on time,an im sure you understand we are not liable when if leave our store.

 

 DELIVERY

Upon delivery you must check that the goods are not damaged in transit. Check the goods and accept the goods have been delivered in good condition by signing for the delivery Where needed. Note that only an adult over 16 years old must be there to receive the boxes and sign for them.

 

Check the condition of the fish in their unopened bags and send us a photo if any which are not satisfactory , tho as above if your delivery is late due to no fault of ours we are not liable and by ordering you are agreeing to this.

 

 Follow our acclimatisation procedure. By making the water temp the same as the qt tank and release as soon as into your qt with light out and covered top with plenty of oxygen in water.

 

we are not liable for any loss of fish in your display tank, as all fish should be quarantined after shipping.

 

You are responsible for the fish once arrive at your door from our couriers. If you are not in to receive the delivery it will be returned to your local depot, where you will have to collect them yourself.

in this matter we will not refund for doa at any stage.

 

Our Fish guarantee is void if you are not in to receive the delivery. Do not order unless you will definitely  be in to receive the delivery.

\the postal service is late or delayed,lost in transit ,or badly handled by the couriers invoiced we can not be held liable.

 

If you encounter any problems please contact us. Remember our team only want to solve your problem so help them by being patient and factual ,we are not here to take abuse over the phone and do keep as calm as possible ,in most cases will can and will resolve any matter in good terms.

 

In the unlikely event your delivery is late due to transportation problems, (breakdown, exceptional traffic, adverse weather conditions), please contact us. We will locate your delivery and give you a revised delivery time if possible.

 

In the rare case the delivery is lost due to our fault we will resend the order at a time to suit you. Please appreciate this rarely happens so be patient and work with us.

 

 GENERAL ACCLIMATISATION

Open the box carefully.

 

Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up an showing signs of live.

 

Turn off your qt aquarium lights.

 

Place the fish bags unopened onto the surface of the aquarium for 5 minutes.

 

After 15 minutes the fish should be the same temperature as your aquarium.

 

Check the fish. Take a photograph if they are not alive. (Email photo to us) for our records an if or when possible will will assist you.

 

Test your Tank water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate for tropical, coldwater or pond fish, with levels no higher than 25ug/l for marine.

 

(there may and can be NH4 in Transit Bags)

 

Open the bags and roll down the sides so that the bags float unaided.

 

Half fill a cup with aquarium water and add the water to each bag if you feel this is needed-tho its not!

 

Let the bag float for 5 minutes more.

 

Release the fish into the aquarium.

dont use our fish bag water.

 

Leave the lights off for the rest of the day.

 

When new fish are added to a new aquarium they may be stressed. When fish are stressed their immunity to disease may be low. Help them by adding an aquarium general tonic such as  Protozin, or General Tonic. Do this especially for mollies or clown loach who are prone to getting whitespot after stress.

 

ACCLIMATISING - DRIP FEEDING METHOD

 

Some species are sensitive to small changes in water chemistry so need your aquarium water adding to their water very slowly. This can be done using the Drip Feeding Method. Turn off your aquarium lights. Float the fish bag in your aquarium for 5 minutes. Take out the bag and place it in a jug. Open the fish bag in the jug and place the jug on the floor or on a chair. Take a piece of 6mm airline and syphon some aquarium water slowly into the bag drop by drop. Use a flow regulator to ensure that the aquarium water is just dripping in slowly. Over a period of 30 minutes the water volume in the bag should have doubled. Now pick up the bag carefully and Pour into a net over a bucket an add fish to tank.

 

ACCLIMATISING CICHLIDS

Before using the guide above, move as many rocks around as possible so that the attention of your established fish is on find for a new home rather than the new fish. 3 days later you can always move the rocks back to their preferred positions. Please take into account that some cichlids maybe lost is these battles for territory. It is up to you to observe your fish and separate some fish that don't get on to avoid them from dying.when this happens will can not refund.

 

ACCLIMATISING POND FISH

Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably be lying on the bottom of the bag. This is normal, as long as they are the right way up.

 

Place the fish bags unopened onto the surface of the pond for 10-30 minutes depending.

 

After10- 30 minutes the fish should be the same temperature as your pond.

 

Check the fish. Take a photograph if they are not alive. (Email photo)

 

Test your water. There should be no Ammonia or Nitrite in the water at all. There should be less than 40 ug/l (ppm) of Nitrate pond fish.

 

Open the bags and roll down the sides so that the bags float unaided.

 

Half fill a cup with aquarium water and add the water to each bag.

 

Let the bag float for 5 minutes more.

 

Release the fish into the pond.

not usely the bags water.

 

In the unlikely event that a fish arrives “NOT ALIVE”, if delivered in the time frame, take a photograph of it in the unopened bag and then one on white paper out of the bag. Email this photo to us before 5pm in NI or 7pm for Ireland the day your fish arrived. We will issue a credit code to replace it the next time you order.

We cannot give credit codes or refunds if;

There is no photo of the fish

The picture is of a different fish than you ordered or that was sent.

The bag is already opened without picture

There isnt a picture of the fish in and out of the bag

The photo is emailed after 5pm

 

We Can Not be issuing refunds for fish stock that die after the time frame,tho we will always work with you to resolve any matter as much as we can.

 

Although we are confident in the quality of all our livestock, it is not possible to guarantee semi aggressive, aggressive, specialist or marine fish-Please do research before Buying any fish before adding any item to your tank.

 

These are guaranteed to arrive alive on the time frame.

Our experience has shown us that guarantees on these fish is not viable. This is largely because the end user has mistreated them by adding them to an aquarium with incompatible species or has not maintained adequate water conditions. We love fish so please research water parameters and fish compatibility before you buy.

 

In addition test your water to the type of fish you are buying ,we may request this!

 

Please take into account fish will die if not handled or cared for correctly. Please read our acclimatisation guide and care procedures for guide only!

 

Until redeemed credit codes remain active for the period of 30 days so you have plenty of time to get your replacement.

 

 

Questions:

 

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us.

 

We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

 

OUT OF STOCKS & SUBSTITUTES

In the unlikely event that a fish is temporarily out of stock, we will email you to ask which fish you'd prefer instead. If it is not possible to get a reply from you we may substitute the fish with another one (another fish you have already ordered to the same value, as the out of stock fish). When completing the shopping cart, please suggest which substitute fish you would prefer, or if you would rather have no substitutes. In this case we can get your first choice fish back in stock and rearrange the delivery at another time.

If in doubt please call us on 07752761222.

 

FISH SELECTION AND SIZING

The sizes of fish described on this site are "average size". We buy fish from our suppliers at the same size described on this website. Fish are not "factory made" and will vary in size depending on the season. When fish are in abundance they are usually sent to us larger than when they are scarce. Therefore sometimes they will be larger than described and sometimes smaller. You will always be paying the market rate of these which continues to be value for money. We will not charge you more when they are slightly larger than described and will not give refunds for fish that are smaller than described. We always try our best to make this as clear as possible.

 

All fish are identified and described as accurately as possible. Some species however can be difficult to identify when young or change appearance as they get older. We do our best to ensure you receive the right fish. some marine fish may have many name ,ps go by latin names only not common, If you are in doubt, please send a photograph in the unopened bag to us to investigate.

 

TO SPECIAL ORDER UNUSUAL SPECIES

fermanagh aquatics online shop  by Post can acquire almost any rare fish, reptiles or corals. Our core species are the popular ones we hold 365 days a years. But some species may be seasonal of just unpopular so we get these to order. If you buy a fish with a “To Order” status, we will try to get one and sent it to you within 30 - 50 days. Usually we can get the species in 7 days but we insist on fully quarantining them, making sure they are healthy and feeding before sending them out to your door.

 

REFUNDS AND CREDIT NOTES

Should you cancel your order before the goods have been dispatched you can request and refund-Tho not in case of any pre orders.

 

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and out of the bag plus email the photo before 5pm to us. You will be sent a promotional credit code for your next order if passed.

 

Any fish that die during QT days/Time in our store that are pre ordered are covered by our Guarantee, tho not after posted.You will be given a promotional code to replace the fish on your next order . And or a refund.

 

We love fish. Please research your fish and use your information to ensure they are all companion each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

 

fermanagh aquatics cannot be held responsible for the loss caused by a purchase.

 

If fish arrive in less than satisfactory condition, take a photo in the unopened bag and send it to us for inspection. By opening the bag and releasing the fish into your aquarium you are accepting their condition is satisfactory.

 

 

 

CANCELLATIONS

Should you change your mind or need to cancel the order, we will refund you on request. Once the order has been dispatched we can not issue refunds.

we do not take payments by paypal at all so dont ask!

 

ADVERSE WEATHER AND DELAYS

We can not send out deliveries when there are Weather Warnings or adverse weather conditions. This is mainly due to snow or extreme low temperatures. Heat packs do not work at these low temperatures and the fish will get too cold. In these cases we will reserve your fish and re schedule your delivery at a time to suit you. Please be patient, we want your fish to arrive safely, so waiting until the weather improves is totally in your interest.

 

Privacy Policy

This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

 

Collection of your Personal Information:

 

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

 

 

Use of your Personal Information:

 

The personal information collected on this Site will be used to provide the services you have requested.

We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.

we do not store credit card details nor do we share customer details with any 3rd parties.

Privacy & Safety

Privacy Policy
This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

Collection of your Personal Information:

The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site. 


Use of your Personal Information:

The personal information collected on this Site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.
we do not store credit card details nor do we share customer details with any 3rd parties

Marine fish-Tropical Fish--Marine Livestock-Corals-marine supply store-aquatic pet store-tropical fish store & more

Wholesale Inquiries

we do offer a wholesale/trade sales to small pet shops/garden centres and stores alike.All ppl inquiring must be a store with information to back this up.

ps Tel 07772761222 or Landline:02866348762 

email.  orders_north_irish@outlook.com

REFUNDS AND CREDIT NOTES
Should you cancel your order before the goods have been dispatched you can request and refund.

In the unlikely event that any fish that are NOT ALIVE on arrival take a photo of them in the unopened bag and email the photo before 5pm to; fermanaghaquaticpetstore.com. You will be sent a promotional credit code for your next order.

Any fish that die within 1 days that are covered by our Guarantee, must be photographed on a white card the size of post card. This photo must be emailed to us before 5pm on the 1st day after delivery to our email. You will be given a promotional code to replace the fish on your next order.

We love fish. Please research your fish and use your information to ensure they are all compatible with each other. Our guides show you the correct water quality so please test your water. Test the water before you order and each day after they go in your aquarium. Waste levels can change overnight so keep testing for a week.

fermanagh aquatics cannot be held responsible for the loss caused by a purchase.

If fish arrive in less than satisfactory condition, take a photo in the unopened bag and send it to us for inspection. By opening the bag and releasing the fish into your aquarium you are accepting their condition is satisfactory.

Business Name: fermanagh aquatics
Email: raymondjohn1986@hotmail.co.uk
Phone: 07752761222
Fax: n/a
Street Address: 35 clonliff rd,bt923bt, ni
Country: United Kingdom
State/Region: FERMANAGH
City: ENNISKILLEN
Zip / Postal Code: BT923BT

Payment Methods

Credit / Debit Cards
Payment via phone or card machine

Offline Payments in cash via store or in person

Stripe or Square Payments

FERMANAGH AQUATIC'S

ADVERTISE YOUR BUSINESS HERE FOR AS LITTLE AS £1.50 PER WEEK!. Click here to add your own text and edit me. It's easy.

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Tel:07752761222

or

 Landline:02866348762

Address

35 Clonliff Road,macken

Enniskillen,Co.Fermanagh,

Northern Ireland,BT923BT.

Fermanagh Aquatic's @ www.fermanaghaquatics.com The Best In The West for Aquatics